Privacy Policy

1. Who are we?

The website https://ohaycanoekayak.fr is published by OHAY Canoë-Kayak, a simplified joint-stock company (SASU) with a capital of €1,000,
whose registered office is located at 54 Rue Waldeck-Rousseau, 58150 Pouilly-sur-Loire,
registered with the Nevers Trade and Companies Register under number 935 234 633.

Contact email: hello@ohaycanoekayak.fr
Phone: +33 6 85 41 88 12

The Data Protection Officer (DPO) is Mr. Hicham HACHKAL, reachable at hello@ohaycanoekayak.fr.

2. Personal data collected

We only collect data that is strictly necessary for managing your bookings and customer experience, including:

First name, last name
Email address
Phone number
Payment information
Browsing data (cookies)

3. Purpose of processing

Your data is used to:

Manage your bookings and contacts
Ensure proper execution of services
Manage customer relations and billing
Carry out commercial communications with your consent
Improve our services and user experience

4. Data retention period

Data is retained:

For the duration necessary to manage the service and up to 5 years after the end of the contractual relationship
Payment data retained 13 months by service providers as proof in case of dispute
Prospecting data retained 5 years after last contact
Browsing data (cookies) retained according to the site’s cookie policy

5. Data recipients

Your data is accessible only to OHAY Canoë-Kayak employees involved in managing services, as well as necessary technical providers and partners (hosting, payment provider, emailing service). They are contractually bound to respect confidentiality and data security

6. Data transfers

Data is hosted on servers located in the European Union. Some technical providers may be located outside the EU (e.g., United States), and transfers are governed by GDPR-compliant contractual clauses.

7. Security

We implement appropriate technical and organizational measures to ensure the security and confidentiality of your data, protecting it against unauthorized access, loss, or alteration.

8. Your rights

In accordance with GDPR, you have the following rights:

Right to access your data
Right to rectification
Right to erasure (right to be forgotten), subject to legal obligations
Right to restriction of processing
Right to object to processing for legitimate reasons
Right to data portability
Right to withdraw your consent at any time (without affecting the legality of prior processing)

You can exercise these rights by emailing hello@ohaycanoekayak.fr or by postal mail to the registered office address.
In case of complaint, you may contact the CNIL: https://www.cnil.fr.

9. Cookies

Our website uses cookies to improve your browsing experience. You can configure or refuse their use via your browser. For more details, please consult our Cookie Policy (to be created/inserted).

10. Contact

For any questions regarding the protection of your personal data, please contact our DPO:

Email: hello@ohaycanoekayak.fr

Address: 54 Rue Waldeck-Rousseau, 58150 Pouilly-sur-Loire

Privacy Policy – OHAY Canoë-Kayak